Contact Us

Do you have a question about a product or your order? Please drop me a line! If you have a custom order in mind, you're in the right place. Just send me a message with this form. 

Wholesale customers please contact me here as well.

           

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Details

 
 

QUALITY

Every product is made with the intention that it will be of the highest quality and last for many years. Repairs on my bags are free for as long as you'd like to wear your bag. 

WAXED CANVAS CLEANING AND CARE

Waxed canvas is a traditional material known for its durability, aging properties and most of all, its water resistance.

Rewax your waxed canvas item once a year to maintain these qualities.

To rewax: rub beeswax or commercial canvas wax onto all parts of the canvas. Heat with a hair dryer or leave in the warm sun for a few minutes to allow the wax to seep into the fibers of the canvas. 

Cleaning: Many stains can be removed with a stiff cleaning brush and water. Use a drop of dish soap and warm water for more stubborn stains. Using soap may remove some wax. It's easy to rewax using the instructions above. 

WHEN WILL MY BAG BE DONE?

Bags almost always ship within one week of ordering. Sometimes it does take a bit longer, but I will let you know if there are any hangups. If you would like to know if I can have a bag done for you at a specific date, it's usually possible! If you have special delivery requirements, drop me a line at wheelerbagco@gmail.com and I can let you know when I will be able to complete your order. 

RETURNS & EXCHANGES

At this point, I'm just a lil' guy business-wise, so I'm not able to offer refunds for purchases, but I will make every reasonable effort to make sure you are happy with your purchase. 

I am happy to offer exchanges for any unused merchandise, up to 30 days after purchase. There are no exchanges on custom items. 

CUSTOM ORDERS

Bags are personal. I'm happy to accommodate requests to customize your order just for you. Many customizations including custom color combinations are no charge (limited to in-stock colors). Custom sizes within a few inches are also no charge. If you have any questions about customizations, or complete custom bags, just let me know what's on your mind! I am happy to give you a price quote at any time. Price quotes are valid for 60 days.